Return & Refund Policy
At CANEUF, customer satisfaction is important to us. We offer a 7-day return window from the date of delivery for eligible products. Please read this policy carefully, especially the mandatory unboxing video requirement, before requesting a return.
You can request a return within 7 days from the date of delivery, subject to the following conditions:
- The product must be damaged, defective, or significantly different from what was ordered.
- The product must be unused, in its original condition, and in the original packaging.
- All tags, accessories, and free items (if any) received with the product must be returned along with it.
- Return requests raised after 7 days from delivery will not be accepted.
To ensure genuine claims and protect our customers from fraud, it is mandatory to record a proper unboxing video starting from the sealed package (before opening) all the way through to fully unpacking the product, without any cuts, edits, or pauses.
Refunds or replacements will be processed only if the product is found damaged, defective, or incorrect in this unboxing video. Without a valid, unedited unboxing video, we will not be able to process your return or refund request under any circumstances.
The following items/situations are not eligible for return:
- Products damaged due to misuse, mishandling, or normal wear and tear after delivery.
- Return requests without a valid unboxing video.
- Products returned without original packaging, accessories, or tags.
- Return requests raised after the 7-day return window.
- Contact our support team within 7 days of delivery via email or phone.
- Share your order number, along with clear photos and the unedited unboxing video showing the damage or defect.
- Our team will review your request and verify the unboxing video within 24-48 hours.
- Once approved, we will arrange a pickup or guide you on the return shipping process.
Once the returned product is received and inspected, and the unboxing video is verified to confirm the damage or defect, we will notify you of the approval status of your refund.
- Approved refunds will be processed to your original payment method within 7-10 business days.
- For Cash on Delivery orders, refunds will be made via bank transfer or UPI, as per details shared by you.
- Shipping charges, if any, are non-refundable unless the return is due to our error.
If you prefer a replacement instead of a refund for a damaged or defective product, please mention this while raising your return request. Replacements are subject to product availability and the same unboxing video verification process.
CANEUF reserves the right to update this Return & Refund Policy at any time. Any changes will be posted on this page with a revised "Last Updated" date.
For any return or refund related queries, please reach out to us:
Indore, Madhya Pradesh - 452001